Your business ran today.
You just do not know what happened yet.
OpsRead connects your ops and support data every day and sends you one clear report by evening. Not a dashboard. Not a dump of numbers. One read. What happened in ops, what is happening in support, and where the two line up.
Today’s read, 7:00 PM
68% of today’s complaints are tagged Delivery Delay.
Dispatch also slipped this week. 31% of those ticket-raising customers have also requested cancellation.
The problem.
Two reports. No connection.
Every day your ops team sends their numbers. Your support team sends theirs. Both reports are accurate. Neither explains the other.
Somewhere between the two is a pattern worth checking: a courier issue from three days ago that lines up with cancellations rising this week, a complaint spike that shares a week with a dispatch slip. That pattern lives in your data. Nobody is showing it to you side by side.
So you spend an hour every evening piecing it together yourself. Or you wait until the morning call to find out what you already should have known.
Ops report
Support report
Two reports. Never seen side by side.
How it works.
One report. Every evening.
1. Connects to your existing tools
Shopify for orders. Shiprocket or ClickPost for logistics. Zendesk, Freshdesk, LimeChat, or MSG91 for support. Your teams change nothing about how they work.
2. Runs the join every evening
OpsRead matches orders to tickets and shows you where an ops event and a support outcome land in the same window: delayed dispatch alongside complaint spikes, NDRs alongside cancellation requests, pin code clusters alongside delivery failures.
3. Lands in your inbox at the time you set
One plain report. What happened in ops. What is happening in support at the same time. How many customers sit in that overlap. You read it in five minutes. You know what to ask your team in the morning.
Who this is for.
Built for Indian D2C founders.
You are running a brand doing 1,000 or more orders a month. You have an ops team and a support team. Both are functional. The problem is not that your teams are not working. It is that no one is connecting the dots between them, and that job has quietly become yours.
If you have ever ended a day not entirely sure whether a bad support day and a bad dispatch day were related, OpsRead was built for you.
- Shopify
- Shiprocket
- ClickPost
- Zendesk
- Freshdesk
- LimeChat
- MSG91
FAQ
Frequently asked questions.
Both those reports show you what happened inside each team. OpsRead shows you what is happening across both at the same time. Whether a dispatch delay and a complaint spike in the same week are connected is not visible in either report on its own. That is what OpsRead surfaces, so you can go check.
No. Your teams keep their reports. OpsRead sits on top, as the founder and leadership layer, not the team-level view.
Right now OpsRead connects to Shopify for orders, Shiprocket or ClickPost for logistics, and Zendesk, Freshdesk, LimeChat, or MSG91 for support. If your stack is different, tell us. We are adding connectors based on demand as the client list grows.
A one-time integration with your tools. Most brands are set up within two to three working days. Your teams change nothing about how they work.
OpsRead is built for brands doing 1,000 or more orders a month. Below that, NDR and support ticket volume tends to be too thin to separate a real pattern from normal week-to-week noise. If you are close, sign up and we will tell you honestly whether the timing is right.